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Billing questions

Membership or purchase questions

Questions about charges on your credit card

Order confirmation

Cancellation of services

Refund or credit request

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Frequently Asked Questions

Who is pwiadvice.com ? pwiadvice.com is the name under which you were billed for your order to protect your privacy.

For all billing inquiries, please locate your order first by clicking here or contact us for assistance.

For all purchase inquiries such as membership, login or technical issues, please locate your order first by clicking here or contact us for assistance.

What is an Order ID? When you purchase a subscription, membership, or other product, you are issued an order ID made of 8 digits then followed by 3 letters, a "-" and then 4 digits (86149462PAB-1111). You will receive your order ID from the online approval screen and in the email confirmation sent to you immediately after submitting your order. You should always keep a record of your order ID and use this number in any correspondence with a customer service representative.

Can I get information on the membership / product I have purchased ? pwiadvice.com is a customer support service used by ChargePay BV. so although we cannot resolve the problem you are experiencing with your purchase, we can redirect you to the right person who can help you.

Please locate your order first by clicking here or contact us for assistance.

I did not receive a sales confirmation email. Why? A sales confirmation / receipt email is sent with each order that pwiadvice.com processes. You must enter a valid email address each time that you make a purchase to ensure that you'll receive your confirmation/receipt. Please note that many email accounts are now protected by spam filters that often intercept automatically generated emails such as these: Please make sure you check your junk mail folder if you have this option activated on your email. To search for a reply from us, it should be coming from the [email protected] address.

I have a question not answered by the FAQ! What do I do? If you didn't find an answer to your question, or you haven't been able to find the information you were looking for about a charge on your credit card, please contact us by clicking here.